Grievance and Complaints Policy
NSBGOA PRIVATE LIMITED is committed to addressing concerns fairly and promptly. This Grievance and Complaints Policy explains how you can raise a grievance or complaint and how we will respond.
Effective & last updated: 21 September 2026
How to raise a grievance
If you have a grievance or complaint about our website or services, please write to us at support@nsbgoa.com, addressed to the Grievance Officer – NSBGOA PRIVATE LIMITED. Please include your name, contact details and a clear description of the issue so that we can address it effectively.
Grievance contact
Grievance Officer – NSBGOA PRIVATE LIMITED
Email: support@nsbgoa.com
Phone: +91 78208 75384
Address: House No. 195, Dhulapi, Corlim, North Goa, Goa – 403110, India
How we handle grievances
We will acknowledge your grievance after receiving it and review it carefully and objectively. We may contact you for further information where needed, and we will communicate the outcome of our review to you. The applicable timeframe for handling a specific matter is as confirmed to you in writing.
Our commitment
We treat all grievances confidentially and seriously, and we use the feedback we receive to improve our services.
Governing law
This policy is governed by the laws of India, and the courts at Goa, India shall have jurisdiction over any related dispute.
Company details
- NSBGOA PRIVATE LIMITED
- House No. 195, Dhulapi, Corlim, North Goa, Goa – 403110, India
- Phone: +91 78208 75384
- Email: support@nsbgoa.com
- CIN: U74920GA2020PTC014393
- GSTIN: 30AAGCN9971Q1ZP
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